How do I send an E-Transfer payment?

1. Contact your bank online and visit the E-Transfer section.

2. Add our email and exact total price as seen on your invoice.

3. Submit the transfer.

4. We will provide you with the secret word to use in the E-transfer for security. The secret word will be generated for you after check out.

You order will be shipped after the E-transfer has been processed.

What payment methods do you accept?

We currently only accept Interac E-transfer as a form of payment. This service is only provided if you have an online banking account. The payment instructions will be provided upon check out. When you finish placing your order an invoice will be provided with the following instructions such as the email address, security question and answer required complete your payment process. Please ensure you copy these details down.

If you are missing some information, please contact us at valkyrieextractions@protonmail.com with your order # and we would be glad to assist you.

What taxes do you charge on products?

Taxes are already included in our prices.

What are your shipping fees?

We ship all our orders through Canada Post.

Shipping costs are a flat rate fee of $20

We offer free Regular Post service shipping on all orders over $200

What happens after I send my E-Transfer payment?

The order will then be processed. This may take up to two business days. The order will be marked as processing and will not be processed if an E-Transfer has not arrived.

Why hasn't my payment been accepted yet?

Please note Monday through Friday if you send your payment for your order before 1pm eastern time (Ontario) your order will be processed and shipped out the same business day. Any payments sent after our cut-off time of 1pm eastern time will be accepted the same day, and your order will be processed and shipped the following business day. We do not ship orders on weekends or national holidays.

We will also send you a payment confirmation through email once your e-transfer is accepted as well.

How do I set up an account?

1. Visit the “MY ACCOUNT” page.

2. Fill out the form.

3. Click Register.

4. At this point you may place orders. Please note that you must be 19+ to place an order

How do I order products?

Ordering is quick and easy.

1. Visit the “Products” page and review our products by clicking the product title.

2. Point to a product and choose “ADD TO CART” or “SELECT OPTIONS” to choose the product; then “ADD TO CART”.

3. Click the “CART” or “VIEW CART” when you are done and review your order.

4. Remove items by clicking the “X” button. Add/reduce quantities by clicking the “+” and “-“ buttons beside a product. Click “UPDATE CART”.

5. Click “PROCEED TO CHECKOUT” when ready.

6. Review your billing details, shipping details and order details.

7. Choose “PLACE ORDER” when you are done; if your purchase fails, you may need to set up an ACCOUNT before you can order products.

8. Check your email for a confirmation letter and next steps to issue an E-Transfer.

9. Send your E-Transfer and make sure it was processed. We will then process and ship your order.

What safety and security is offered with my order?

Your order will be handled with care and sealed properly to protect your purchase and privacy.

Shipping via Canada Post ensures your order will be sent discreetly and securely.

To ensure that we have done everything possible to get your order safely into your hands we always ask for the delivery option that requires Canada Post to leave a card for pickup at the shipping address provided for the order.

Please be aware that only the card for pickup will be left at the shipping address…not the order itself.

Can I order products outside of Canada?

We currently only ship within Canada.

What happens after I send my E-Transfer payment?

The order will be processed and may take up to two business days. The order will be marked as processing and will not be processed if an E-Transfer has not arrived.

Why is my order on hold?

When you place an order, it automatically enters our system to be on hold. Please note once we receive your payment, your order status will change to processing then be processed and shipped out the following business day excluding weekends or national holidays. For orders that change to processing during the weekend, they will be shipped out the following Monday when the post office is open. In an event where we have not received your payment within 48 hours our system will delete that on-hold order.

How do I change or cancel my order?

Unfortunately, our system does not allow you to change or cancel an order once it has been placed.

What you can do is contact us at valkyrieextractions@protonmail.com and we can cancel the order so you are able to place a new order and follow the payment instructions for that new order instead.

What do I do if a Valkyrie Extractions vape pen malfunctions in some way?

At Valkyrie Extractions we pride ourselves on the quality we provide our customers. That pride extends to products that Valkyrie Extractions does not fully produce on its own. Such is the case with our vape pens. We only work with one vape pen manufacturer and that company produces some of the best and most reliable vape pens in the world. But even the best have their off days.

It’s very rare that one of our vape pens malfunctions but occasionally it does happen.

In this situation simply contact us and explain what has happened. We will then provide the customer with a shipping address to send the malfunctioning vape pen to.

This must be done at the customer’s expense.

Upon receiving the vape pen a Valkyrie Extractions technician will investigate the problem and shortly after one of our representatives will contact the customer with a solution.

How long does it take to receive my order?

Canada Post delivery standards are as follows:

 

  • Shipping distance: Local
  • Projected delivery date (business days)
  • 1-3 days

 

  • Shipping distance: Regional
  • Projected delivery date (business days)
  • 3-4 days

 

  • Shipping distance: National
  • Projected delivery date (business days)
  • 3-7 days

 

In some cases, if you reside in a rural area, small population city, or in a northern part of Canada it may take longer but these are generally accurate delivery standards.

Why do I still not have a tracking number?

If you sent your payment, your order went to processing and you still don’t have a tracking number by 8 PM EST by the following business day please contact us at valkyrieextractions@protonmail.com and one of our customer service representatives will take a look.

If your order is still on hold, that means we have not received your payment yet and your order has not been processed yet.

How come my order hasn't arrived yet?

The tracking number sent to you through the email address you provide us will usually show the expected delivery date of your package. If there has been no update past the delivery date, please contact valkyrieextractions@protonmail.com with your order number in the subject line and one of our customer service representatives would be glad to assist you. We will then contact Canada Post on your behalf and open a service ticket for your package. Once a service ticket has been opened, Canada Post will try and locate your package which can take anywhere between 5 to 7 business days. In most cases, once we file a trace for your package it does arrive usually tend to arrive soon after.

What happens if I don't receive my order?

We offer full insurance for your order, meaning if it gets lost in transit, we will replace your package. ONE REPLACEMENT PER ORDER. While this usually never happens, we like to give our clients full confidence when purchasing at valkyrieextractions.com

Replacements will be in the form of credit, no refunds.

We do not offer replacement packages on your order if the tracking number says delivered.

Why does my Canada Post tracking number say “Electronic information submitted by shipper”?

We have the ability to generate a tracking number at our facility to ensure efficiency when packaging and shipping out your order. This simply is for the convenience and you will see your tracking number update from this once we drop it off and have it scanned at the local post office. This update will usually update around 7:30 to 8pm Eastern Standard Time. From there you will see updates as it starts to travel to your destination.

Canada Post tracking says, “Successfully Delivered”, but my package has still not arrived or my tracking has not updated. What should I do?

Canada Post may have accidentally delivered your package to the wrong address. Postal workers may occasionally drop packages at your neighbours’ homes or wrong mailbox. Ask your neighbours if they saw it or simply look around their premises. You may also check the community mailbox.

It is for this reason that we insist on the delivery option that only leaves a card for pickup at the shipping address and never the order itself.

Postal workers may also have scanned a package as “successfully delivered” but it will actually arrive the next business day. Please allow a few extra business days to see if your package arrives.

 

From Canada Post…

“The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked: with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf; their Community Mail Box for the item or parcel compartment key; around their property to see if the item was left in a safe location or in a mailbox attached to their home. In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

Can I request a signature be required for my package?

Yes, if you would like to request a signature, please put “Ask for SIGNATURE REQUIRED” in your order notes during checkout.

However, please be aware that due to the COVID 19 pandemic Canada Post has changed their policies and a physical option is currently not available. You can choose to still pay for this option but we can’t guarantee Canada Post will receive the signature required.

Why does my package appear to have been sent to another city when looking at Canada Post tracking pages?

If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post.

However, sometimes a particular Canada Post mail processing center maybe be experiencing technical problems and Canada Post will reroute the mail through a different processing centre. Human errors still do happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

Why does the tracking on Canada Post seem exactly the same for the last few days?

Canada Post may forget to add an updated scan to the order. This causes the order to appear as if it is not being processed.

If you have waited 5-7 business days and nothing has arrived, please contact us at valkyrieextractions@protonmail.com and we will perform a trace for you with Canada Post.

What kind of shipping services are unique to Northwest Territories, Yukon, Nunavut, Northern Ontario, Northern Manitoba, Quebec, Dieppe & Saint John, NB and cities with a population of less than 2500?

Postal theft, lost orders and confiscated packages are minor issues in most areas, but are relatively common in Northwest Territories, Yukon, Nunavut, Northern Ontario, Northern Manitoba, Quebec, Dieppe & Saint John, New Brunswick and cities with a population of less than 2500.

We recommend placing smaller orders if you are concerned about your order’s safety. Replacement packages or refunds are not available in the Northwest Territories, Yukon, Nunavut, Northern Ontario, Northern Manitoba, Quebec, Dieppe and Saint John, New Brunswick and cities with a population of less than 2500.

You will be placing the order at your own risk.

I have entered my address incorrectly but the order has shipped.

If a package is not able to be delivered due to an incorrect address provided by the customer, please update your shipping address immediately in order to reflect future orders. Please note we do not cover orders that are undelivered due to customer negligence.

How do I earn points?

It is very easy to earn points.

You will earn points on each individual product and the points are automatically calculated based on the product price.

How are points calculated?

For every $10 you spend, you receive 1 point.

100 points is equivalent to $10.

Example: If you have made a purchase of $1000, you will receive 100 points and those points are valued at $10

How do I view my points?

Simply log into your account and go to your “My Account” dashboard and you will see the “My Points” tab.

How do I redeem my points?

On the checkout page you will see a notice regarding the usage of your points.

From there, Click Apply Discount and enter the amount of points you wish to use.

After you have entered the amount of points, your checkout total will update with the discount.

If you no longer want to use your points for the order, simply click on [remove] down by the cart total in the Redeem Points tab.

How to earn bonus points

Here are some ways to collect some extra bonus points!

Each product review you write will automatically generate you 25 Points (Upon Approval).

NOTE**You must have previously purchased the product in order to write a review an be eligible for the bonus points**

Still Have a Question?

If you were unable to find an answer to your question about Valkyrie Extractions here’s how to get in touch:

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